At Maungo Craft, we are committed to ensuring that your shopping experience is smooth and enjoyable. Below, you will find all the information you need about our shipping process and return policies.
Shipping Information
We take pride in our fast and reliable shipping services. Here’s what you can expect:
- Processing Time: Orders are processed within 2-3 business days.
- Delivery Time: Depending on your location, delivery typically takes between 5-7 business days for local orders and 7-14 business days for international orders.
- Shipping Rates: Shipping costs are calculated at checkout based on the weight and destination of your order. Enjoy free shipping on orders over a certain amount.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return it under the following conditions:
- Eligibility: Returns are accepted within 30 days of receipt. Items must be unused, in their original packaging, and in the same condition as received.
- Process: To initiate a return, please contact our customer service team at returns@maungocraft.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.
- Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
- Exchanges: If you wish to exchange an item, please indicate the desired replacement in your return request. We will do our best to accommodate your request based on available stock.
Thank you for choosing Maungo Craft. We value your business and are here to make your experience delightful from start to finish. If you have any questions, please do not hesitate to contact us at support@maungocraft.com.
