Maungo Craft Shipping & Returns Policy

Welcome to Maungo Craft! We are committed to providing you with the best possible experience. Please review our shipping and returns policy to understand how we manage orders and returns for products purchased through our website.

Shipping Policy

1. Shipping Destinations: We currently ship to addresses within South Africa and the USA.
2. Shipping Fees: Shipping fees are calculated at checkout and depend on the destination and weight of the package.
3. Processing Time: Orders are typically processed within 2-3 business days. You will receive a notification once your order has been shipped.
4. Delivery Time: Estimated delivery times are as follows:

• South Africa: 7-10 business days
• USA: 7-10 business days

Tracking: All orders come with tracking information, which will be provided in your shipping confirmation email.

Lost Packages: If your package is lost, please contact us with your order and tracking numbers. We will assist you in tracking the package and resolving the issue.

Returns and Refunds Policy

1. Damaged Items: If you receive a damaged item, please email us at returns@maungocraft.com within 14 days of receipt with your order details and photos of the damaged product. We will process a refund once the damage is confirmed.
2. Replacements: Due to logistical challenges, we do not offer replacements for damaged or broken jars. However, refunds will be provided for damaged items as outlined above.
3. Third-Party Purchases: For purchases made through Amazon or any other third-party website, please follow the return and replacement process of that specific provider.
4. Incorrect Addresses: We are not responsible for orders delivered to incorrect addresses provided by the customer. Please ensure all shipping details are accurate before confirming your order.
5. Stolen Packages: Our policy does not cover replacements for stolen packages. Please ensure a secure delivery location to avoid such incidents.
6. Refund Processing: Refunds for damaged items will be processed within 7-10 business days after approval. The refund will be credited to your original method of payment.

Customer Support

For any issues or questions regarding your order, please contact our customer support team at info@maungocraft.com.

Thank you for shopping with Maungo Craft! We appreciate your business and strive to ensure you are satisfied with our products and services.